Serving Roanoke, VA & the Roanoke Valley
Before an HVAC service call

A few checks. Then stop guessing.

These are the useful things to look at before you call—and the signs that mean the equipment should be shut down.

Question indexThermostat · Filter · Breaker · Ice or water · Repair vs. replacement · Scheduling

Confirm the thermostat mode and set point, replace dead thermostat batteries if applicable, look at the filter, and check the HVAC breaker once. Make sure supply vents and returns are open and not blocked. If the breaker trips again, stop resetting it and call.

Shut it down if you smell burning, see smoke, hear harsh metal-on-metal noise, find significant water near electrical components, or see heavy ice buildup. If you suspect a gas leak or carbon monoxide, leave the home and contact the appropriate emergency service or utility from a safe location.

Restricted airflow, dirty coils, duct leakage, refrigerant or electrical problems, undersized equipment, and severe outdoor conditions can all contribute. The pattern matters: note the rooms affected, how long it runs, and whether the air at the vent feels different than usual.

Compare the specific repair with the condition and age of the whole system, recent repair history, comfort problems, available warranty coverage, and likely remaining life. Replacement deserves a look when major costs are stacking up; age alone is not a diagnosis.

Your address or ZIP, whether the problem is heating or cooling, when it started, anything unusual you see or hear, and a photo of the equipment label if it is easy to reach safely. Do not remove panels just to get a photo.

Call, text, or email Big Lick HVAC directly. The site does not require an account or force you through a quote wizard.

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